Privacy and Cookie Policy

JB Carpentry Plus LTD Privacy Policy

This privacy policy provides details related to the use of information gathered by JB Carpentry Plus LTD through our website (www.jbcarpentryplusltd.co.uk). All references such as ‘we’, ‘us’ and ‘our’, relate to the owner and representatives of JB Carpentry Plus LTD. This document is intended to inform all users of our site how and why their information is collected and what third parties may have access to this information.

What type of information do we collect?

We receive, collect, and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information including name, email, password, communications, comments, feedback, product reviews, recommendations, and personal profiles.

We never collect any form of payment details including personal debit/credit card details through our website. We will never ask for these details as they are unnecessary for our services. Payment details will only be necessary when we have met with a client in person and arranged a project to be completed - this information will never be collected or stored for any purpose.

How is this information collected?

When you visit our website and interact with it, as part of the process, we collect personal information you give us such as your name, address, email address and other contact details. We also collect information for analytics and marketing purposes through the website as the user interacts with it. Your personal information will be used for the specific reasons stated in this policy only.

Why do we collect this information?

We collect such Non-personal and Personal Information for the following purposes:

  • To provide and operate our Services.

  • To provide our Users with ongoing customer assistance and technical support.

  • To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages.

  • To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services.

  • To comply with any applicable laws and regulations.

  • To understand where/how our site is found and used by users online.

  • To improve our market research and marketing strategies.

  • To understand the areas in which our customers reside for marketing purposes.    

How do we store, use, share and disclose our site visitors' personal information?

Our company website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to show and advertise our services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. Please visit www.Wix.com for more information about their privacy policy and how they use the information gathered by the sites that they host. We cannot accept responsibility for any use or misuse of information by Wix.com or any other third parties that we my share this information with.

We are also using google analytics. This tool helps us to understand more about our customers - how they find our site, what devices they use, what pages they visit etc. This data helps us to create google adverts that are seen by the appropriate audience and thus helps us best advertise our business and services. For more information about how google processes and uses this information please visit - How Google uses information from sites or apps that use our services – Privacy & Terms – Google

We are also using HotJar, a software that gathers user information similarly to google analytics. We use this software primarily for heatmap creation. These heatmaps allow us to see where users click and scroll to on our site, to enable us to edit the locations where we place valuable information on our site for a better user experience. For more information about how HotJar records and uses this information, please refer to their privacy policies by clicking the following link: Your Privacy & Hotjar

We may use the information gathered by our website or google analytics to create documents containing personal information. This will be used for marketing and research purposes by us only. If you provide personal information such as phone numbers or email addresses, these may be used by us to send promotional information and/or advertisements, newsletters, blogs, offers and other relevant information to you.

We reserve the right to share your information with other third parties for our own marketing, analytics, and general service improvement purposes in the future. If we decide that this is appropriate, we will update this policy with the relevant parties with whom we share your information. At the time of this writing and for the foreseeable future, we do not plan to share information with any third parties other than the host of our website - wix.com - and google. 

How do we communicate with our site visitors?

We may contact you to notify you of any issues regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

Our use of cookies and other tracking tools

Our website tracks personal information using cookies. They are used to track and gather all information stated in this policy. Please refer to the table below to see which cookies we use on our site and what they are used for.

It is important to note that third-party services, such as Wix.com, Google or other applications that we may decide to use, may place cookies, or utilize other tracking technologies through our services and may have their own policies regarding how they collect and store information. As these are external services, such practices are not covered by JB Carpentry Plus LTD’s Privacy Policy. Please refer to the links supplied below for the relevant privacy and cookie policies relating to each third party we may share your information with.

www.Wix.com – please refer to privacy, cookie, and terms of use policies available on this site.

How Google uses information from sites or apps that use our services – Privacy & Terms – Google

Your Privacy & Hotjar

Cookie policy

Cookie name - Purpose - Duration - Cookie type

XSRF-TOKEN - Used for security reasons - Session - Essential

hs - Used for security reasons - Session - Essential

svSession - Used in connection with user login - 2 years - Essential

SSR-caching - Used to indicate the system from which the site was rendered - 1 minute - Essential

_wixCIDX - Used for system monitoring/debugging - 3 months - Essential

_wix_browser_sess - Used for system monitoring/debugging - Session - Essential

consent-policy - Used for cookie banner parameters - 12 months - Essential

smSession - Used to identify logged in site members - Session - Essential

TS* - Used for security and anti-fraud reasons - Session - Essential

bSession - Used for system effectiveness measurement - 30 minutes - Essential

fedops.logger.sessionId - Used for stability/effectiveness measurement - 12 months - Essential

wixLanguage - Used on multilingual websites to save user language preference - 12 months - Functional

Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

How do we protect your information?

We use an expert cyber security company called 'Security everywhere LTD' to protect all of the information we collect. This company is one of the best cyber security experts available for businesses today and we have complete faith in their ability to protect our information. For more information about this company and he services they offer please visit their website: Security Everywhere (security-everywhere.com)

How can I withdraw or change my consent to the use of my information by JB Carpentry Plus LTD?

If for any reason you no longer wish for us to use or share your personal information, you must contact us in writing via email or post and we will remove your details from our servers. This also applies if you would like to: access, correct, amend, or delete any personal information we have about you.

Please send all email enquiries to: jbcarpentryplus@gmail.com

If you would prefer to contact us in writing, please send all postal enquiries to:

23 Cranborne Close, Potters Bar, Hertfordshire, EN63AU.

Please note that our registered address is for postal enquiries only. This is a private residential address and is not used for business purposes by JB Carpentry Plus LTD in any other way.